Contacts

Pre-Sales issue

If you have any questions before buying, please contact us as follows:

Technical issue

95% of the answers to questions you can find in the FAQ, please read it before writing a support request.
If you have any technical issues, please ask a question in your personal account (FAQ: How to add a ticket).

Others issue


To write to support (add a ticket), you must:

  • Go to the portal https://cp.flamix.solutions/
  • Enter your mail and password. If you have not registered before, you need register. If, when you try to register, the system says that the user is found, you must reset the password;
  • After successful authorization, click on the "Support" menu item, then the "Add" button;
  • Describe the error in detail, attach screenshots and click the "Submit" button.
support.png

The ticket has been successfully created!
It is recommended not to close the tab until the problem is resolved since emails with replies sometimes end up in spam!

When something goes wrong or you need to send logs to support, then you need to follow these steps.

  • Open the app and scroll to the bottom;
  • Click on the "Log" link.

log_1.png Here you can see all the information that we log. If you are a technical person, you can check the logs and find the problem.

In addition, we sometimes request a link to the log. To generate it, you simply press the "Generate link" button. Copy and send this link to us. The link is valid for 2 days.

log_2.png

© Copyright 2009 - 2022. Programming and layout by hands and with the mind.